Refund & cancellation policy

Eligibility

Because our services are time-based and tailored, refunds depend on the stage of work. Before work begins, prepaid fees may be refunded in full, less any clearly disclosed non-recoverable bank charges. After work begins, a partial refund may be available for the unperformed portion of the agreed scope.

Non-refundable amounts

Completed analysis, workshops already delivered, time already worked, and third-party costs or specialist materials purchased with client approval are non-refundable. Deposits used to reserve capacity become non-refundable once the cancellation window in the proposal has passed.

How to request a refund

Email hello@brokerflowbase.digital with the engagement name, invoice number, reason, and preferred contact details. Requests should be made within 14 days of the relevant payment or cancellation. We will acknowledge the request within two business days and explain the decision in writing.

Processing and method

Approved refunds are sent to the original payment method where possible. Processing normally takes 7–14 business days after approval; banks may need additional time. No cash or alternate-account refund will be issued without identity and payment verification.

Cancellation, rescheduling, and no-shows

Scheduled workshops may be moved once without charge when at least two business days’ notice is given. Later changes may be charged for preparation time and reserved capacity. A no-show may be treated as delivered. If we cancel and cannot agree on a suitable new time, the affected undelivered portion is refunded.

Exceptions

We consider documented emergencies and any rights required by Thai law. A signed service agreement may provide more specific terms; those terms apply to that engagement.